SAN CLEMENTE, Calif., Jan. 24, 2017 /PRNewswire/ — DealerSocket, the automotive retail industry’s leading integrated technology platform developer, will be displaying new technologies that improve dealership sales processes at the upcoming National Automobile Dealers Association (NADA) Convention & Expo, Jan. 26–29 in New Orleans. Announcements include:
Precise Price™ to deliver most accurate online pricing
DealerSocket is introducing Precise Price, its transparent and accurate digital retailing tool that allows customers to initiate the structure of a deal on a dealer’s website and be fully informed about all costs prior to making a purchase decision. Precise Price promotes customer confidence and trust in every negotiation, factoring in potential cost influencers, such as dealer incentives and fees, F&I and vehicle protections, local taxes, down payment, trade-in evaluations and more.
Precise Price integrates with dealership CRM platforms for a seamless, no-surprises, online-to-store purchase experience and an improved, more efficient sales process by shortening the in-store desking time. Precise Price works in real time, offering true time savings to both dealerships and customers. Precise Price also enables dealers to stay in alignment with the buyers “buying process” as opposed to squeezing them into the dealers “selling process,” improving gross profit, buyer confidence and customer satisfaction.
Blackbird™ – Demo the new DealerSocket platform
DealerSocket will continue its introduction of Blackbird, the redesigned version of its software platform, to further simplify integration of its CRM tools and the dealership and dealership customer user experience. The newly enhanced platform provides a more intuitive and streamlined workflow, offering more customization and easier navigation, allowing sales teams to spend less time performing standard activities in the platform and more time on sales and service.
“DealerSocket listened to its customers—receiving input from more than 70 dealers and user testing feedback—and responded with the development of Blackbird,” said Brad Perry, Founder and CTO of DealerSocket. “We determined the areas where the platform could be improved and completely redesigned the interface for quick access to regularly used tools, so dealers could experience greater efficiencies and savings.”
CSM model streamlines support for DealerSocket technologies
DealerSocket is also introducing an improved customer service model with simplified access to all DealerSocket products and resources via a single point of contact or Customer Success Manager (CSM). To support DealerSocket CSMs, DealerSocket is also introducing a new digital monitoring tool, Health Check™, to proactively assess and alert dealers who are not fully optimizing their CRM platform. Health Check also allows DealerSocket support to proactively see when users