More than 15 cents per mile. That’s what it costs a fleet on average for maintenance and repair, according to the American Transportation Research Institute. That equates to about 10% of a fleet’s vehicle-based operating costs.
Currently fleets are conducting 75% of their maintenance in house, according to Molly MacKay Zacker, vice president of operations at MacKay & Company, a market research company for the trucking, construction and agricultural equipment industries. However, when her firm surveys fleets every four years in its Truck and Trailer Service Study, fleets indicate they want to outsource more of their service work — yet the percentage of in-house service continues to remain steady. MacKay’s predictions are that in 2020, 68% of the 672 million service labor hours will be handled in house.
According to MacKay Zacker, “The reason fleets cite for not outsourcing more is they can’t afford the turnaround time.” Quality of work and cost of repairs are the other items that top the list of fleet concerns about outsourcing their service work. “Concern about downtime and turnaround time is a huge issue,” she explains, “and it is not just getting the truck where it needs to be to get the service done, it is how long is it going to take to fix it once it gets there.”
She adds, “Fleets consider that to be a deep dark hole. The truck goes to [a shop] and they have no idea when it is coming out.”
CK Commercial Vehicle Research’s Fleet Productivity Study found that 36.8% of the fleets surveyed (mostly fleets with fully staffed maintenance facilities) improved productivity over the past several years by performing more maintenance in house. Chris Kemmer, consultant at CK Commercial Vehicle Research, a market research company focusing on the trucking industry, says the average productivity gain was 14.5%. “It comes from