LUND, Sweden, Nov. 23, 2017 /PRNewswire/ — Alfa Laval’s Capital Markets Day, held today in Aalborg, Denmark, started with a presentation by Tom Erixon, President and CEO. He talked, among other things, about the new, differentiated product platforms for gasketed plate heat exchangers (GPHE) as well as high-speed separators (HSS), that will be rolled out stepwise, starting from the end of this year.
“Our ambition is to be the customers’ number one choice, which is why we are increasing our focus on R&D and speeding up product launches. This is a natural part of our overall efforts to ensure continued leadership,” said Tom Erixon. “Our efforts in this area means that we triple the number of product launches next year, compared to the last three years, across our three divisions,” he added.
The new, leaner organization structure – in place since January 1st – is another part of the overall efforts to further improve the customers’ total experience of Alfa Laval. “The changes are paying off as we now have clear indications that the improved internal efficiency also has increased our speed when interacting with customers,” said Tom Erixon. “Customer surveys show a high level of satisfaction across a range of different areas, including the sales process speed, our competence to match their needs and our organization’s prompt response to signs of dissatisfaction. These are extremely important building blocks in any customer relationship.”
At the very end of his presentation, Tom Erixon reiterated the current financial targets for growth, profitability and returns. “All our efforts, including the initiatives I mentioned in my presentation, are aimed at one thing: contributing to help us reach our targets – as they stand today,” Tom Erixon said. “
Tom Erixon’s powerpoint presentation can be downloaded from Alfa Laval’s website. A recorded version of his presentation, as well as that of Thomas Thuresson and the divisional managers, will be posted on Alfa Laval’s website in a few days’ time.
Thomas Thuresson, Executive Vice President and CFO, also talked about R&D, but from a financial perspective. “We have increased the R&D spend in recent years, supporting our increased efforts to rejuvenate product groups such as high-speed separators and gasketed plate heat exchangers,” he said. “These efforts will continue throughout 2018 as well, which is why we are adjusting our R&D guidance slightly upwards, to 2.5 percent – or less, going forward.”