MOUNTAIN VIEW, Calif., Nov. 28, 2017 /PRNewswire/ — RSi (Retail Solutions, Inc.), the global leader in retail execution and data management, has been invited to participate in Gainsight’s Customer Success Event in Europe. This event is the main customer success event in Europe and is taking place in London on November 28th through 29th. Stuart Careford, Vice President of Worldwide Customer Success, and Ryan McCarthy, Senior Director of Global Customer Success Operations, will share RSi’s best practices created for customers with the launch of Gainsight.
With customer experience being a top priority, RSi is transforming the way they manage customer success.
“We are honored to be invited to speak at Pulse Europe,” commented McCarthy. “At RSi we are committed to being at the forefront of Customer Success Management and Gainsight is certainly helping us deliver on that promise,” added McCarthy.
Careford and McCarthy will be speaking on Tuesday, November 28th from 2:05 PM – 2:45 PM in the Success Showcase track. They will offer an executive briefing surrounding RSi’s successful implementation of Gainsight which supports RSi’s new multi-dimensional customer success management practice. With customer experience being a top priority, RSi is transforming the way they manage customer success with four cornerstones of focus: (i) account management, (ii) centralizing all customer data points, (iii) using that data to generate prescriptive actions, and (iv)establishing automated business rules to streamline customer management workflows. RSi’s evolution of customer success management has taken shape over a three year journey including the implementation of Gainsight.
“At RSi, we are continually looking for the best way to support our customers and serve them before needs arise,” said Careford. “We have a dedicated team led by Ryan that has made tremendous gains using the robust platform offered by Gainsight,” continued Careford.
With over 1200 CPG customer accounts globally, RSi has over 100 people in various customer success roles (support, account management, managers, training, etc.) working around the clock that are devoted to customer success management. Powered by Gainsight, RSi aims to deliver exceptional account management, with well documented business plans and objectives for each account. This will ensure sufficient resources are allocated to the appropriate customer teams, provide clear follow up on actions after all meetings, accelerate resolution of any potential production issues, and improve the communications surrounding introductions of new features or products.
About Retail Solutions, Inc. (RSi)
RSi transforms data into value — in the store, on the shelf and with shoppers worldwide. To achieve operational clarity and measure performance daily, the world’s leading companies turn to RSi to transform their data into actionable insights. As the leader in data management and retail execution, our goal is to bring operational clarity to our customers so they can operate their business more successfully. From solving out-of-stocks to driving inventory down, from optimizing sales strategies to determining marketing ROI, RSi helps to cut costs and improve sales. For over thirteen years we have been a trusted, massive data and analytics partner to more than 225 retailers and over 500 CPG companies, including such household names as Colgate-Palmolive, Nestlé, the Procter & Gamble Company and Unilever. RSi is not affiliated with, sponsored by, or endorsed by Walmart Stores, Inc.
To learn more about the company, visit: www.retailsolutions.com
Jessica Tobey | Industry Relations
RSi – Retail Solutions, Inc.
201 Ravendale Drive
Mountain View, CA 94043
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SOURCE Retail Solutions, Inc.